Health

Government Launched Grievance Redress Mechanism for National Hospital Project.

The Ministry of Health and Social Services (MoHSS) has launched its Grievance Redress Mechanism (GRM), specifically for the Hospital Project. Launched on Tuesday 4 August, the GRM is a formal system designed to provide community members, workers, businesses, contractors, and other stakeholders with a transparent, accessible, and confidential process for raising concerns, submitting complaints, and providing feedback related to the project. The Ministry says it recognizes the importance of maintaining open communication with surrounding communities and ensuring that concerns are addressed promptly and fairly. Speaking on the GRM, Permanent Secretary (Ag), Mrs. Viona Alexander-Smith noted that the successful delivery of this hospital depends not only on engineering excellence and construction progress, but also on maintaining the trust and confidence of the communities served. She said this Grievance Redress Mechanism is important in engendering that trust. The GRM forms a key component of the project’s stakeholder engagement strategy and reflects its commitment to accountability, transparency, and community partnership. The GRM is being led by Community Liaison Officer, Ms. Marguerite Joseph. Commenting on the Mechanism, Ms. Joseph said the GRM provides a clear pathway for people to raise concerns and receive timely responses. She also encouraged stakeholders to use this mechanism whenever they have questions, concerns, or suggestions. According to a press release, the new hospital represents a significant investment in the nation’s healthcare infrastructure and future health outcomes. While the project is expected to bring substantial long-term benefits, project leaders acknowledge that construction activities may occasionally generate concerns or impact community members in various ways. Complaints or concerns may be submitted anonymously and will be handled confidentially. The project is committed to ensuring that no individual experiences retaliation for raising a concern in good faith. Once received, grievances will be recorded, assessed, and investigated where necessary. Complainants will receive acknowledgement of their submission and updates throughout the resolution process. The project team will work to resolve issues fairly, efficiently, and in accordance with established procedures. Feedback from the public will help ensure that the hospital is delivered in a manner that is responsive to community needs and concerns. The New Hospital Project is a major national infrastructure initiative aimed at strengthening healthcare delivery and improving access to modern, resilient, and high-quality healthcare services. Upon completion, the facility will provide enhanced clinical services, improved patient care environments, advanced medical technology, and increased capacity to meet the healthcare needs of current and future generations.

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Montserrat Secures Agreement with Martinique for Urgent Medical Care

Montserrat has secured a new agreement with Martinique that will allow patients requiring urgent medical treatment to be transferred to the French island around the clock. This was announced by Minister of Health Dr. the Honourable Ingrid Buffonge. Last week, Dr. Buffonge, alongside a delegation led by Premier Honourable Reuben T. Meade, visited the French territory as part of efforts to strengthen regional healthcare partnerships. Speaking about the visit, Dr. Buffonge said talks produced an immediate breakthrough, with Martinique agreeing in principle to receive the island’s time-critical medical emergencies under a formal agreement operating 24 hours a day, 365 days a year. The arrangement will also provide helicopter transfers and medical visas for patients when required. Minister Buffonge described the response from Martinique as overwhelmingly positive, saying the agreement marks an important step towards providing faster and more efficient medical evacuations for the people of Montserrat. The team also visited Guadeloupe, where discussions focused on several strategic areas, including the development of agricultural trade, the promotion of Montserrat’s water resources, and the supply of sand and aggregates, which are essential for the construction and infrastructure sectors in Guadeloupe. Meetings also examined cooperation in the areas of healthcare, education, and sports. Dr. Buffonge has also revealed that a similar medical agreement has been secured with the University Hospital of Guadeloupe (CHU Guadeloupe), further expanding the island’s options for emergency specialist healthcare. She said the arrangement mirrors the agreement recently reached with Martinique, with one key difference. She explained that CHU Guadeloupe is currently transitioning into a new state-of-the-art hospital complex valued at approximately €600 million. As a result, the facility is expected to begin receiving patients from Montserrat by December this year. According to the Minister, Guadeloupe’s proximity to Montserrat makes it an especially important partner for emergency medical care. She noted that while Martinique is approximately 90 minutes away by air, Guadeloupe can be reached in about 25 minutes, significantly reducing travel time for patients requiring urgent specialist treatment. Dr. Buffonge said the shorter journey could prove critical for patients facing life-threatening conditions that require immediate tertiary-level medical intervention. She also pointed out that transporting patients to Guadeloupe is expected to be less expensive than flights to Martinique, making it both a faster and more cost-effective option for emergency medical evacuations. Dr. the Honourable Buffonge said, together, the arrangements are expected to strengthen the island’s emergency referral system and improve access to specialist care for patients requiring treatment that is not available locally.

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Registration Opens for Podiatry Clinics.

Pink Ribbon Charity Montserrat has announced that registration is officially open for the “Feet for Life” Podiatry Clinics. The clinics will be held from 26th to 31st October 2026 at the Salem Community Resource Centre. Lead organizer Sonia Charles says the “Feet for Life” initiative was developed in response to the growing impact of diabetes and diabetes-related foot complications in Montserrat. She explains that the programme aims to “improve foot health, identify problems early, reduce the risk of avoidable amputations and support the long-term development of podiatry services on the island.” Ms. Charles says the clinics will be delivered by a team of specialist podiatrists from the United Kingdom, supported by a UK vascular sonographer. She says the team “brings expertise in diabetic foot care, wound management, circulation assessment, biomechanics, gait analysis, paediatric foot care, musculoskeletal assessment of the foot and ankle and foot deformities.” The initiative has been arranged by the Pink Ribbon Charity Montserrat in collaboration with the Ministry of Health and Montserrat Diabetes Association.  Health centers across the island and private doctors are supporting the registration and referral process to help ensure patients who would benefit most are identified.

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Study Shows Montserrat Has Disproportionate High Rate of Diabetes-related Amputations

A review of diabetes-related hospital admissions in Montserrat has identified 15 lower-limb amputations over a five-year period, prompting the introduction of a standardized diabetic foot-risk assessment tool aimed at reducing preventable limb loss here. The findings were presented by NHS Community Practice Educator Rachel Jackson during the Ministry of Health’s Fourth Annual Research Day, on the topic, “Reducing Diabetic Amputations at Glendon Hospital: Implementing a Standardised Diabetic Foot Risk Stratification Tool.” She said Montserrat has a high prevalence of diabetes and hypertension and she undertook “a retrospective review of admissions to the ward between 2020 and 2025 and I identified 15 diabetes-related amputations.” Jackson noted that this “equates to roughly one in every 293 residents undergoing an amputation over a five-year period.” So this project addresses the critical and disproportionately high rates of diabetes-related amputations on the island of Montserrat,” explained the Professional Nurse Advocate.  To help address the issue, Jackson introduced an island-wide Diabetic Foot Risk Stratification Tool, now in use across both hospital and community healthcare centres on island. The tool provides a standardized approach to assessing patients, identifying those at higher risk and ensuring timely referral and treatment. Jackson noted that evidence suggests up to 85 per cent of diabetes-related amputations can be prevented through early identification and intervention. The initiative also includes patient education leaflets to encourage regular foot care and help individuals recognize warning signs before complications develop. The project has since been handed over to local healthcare professionals, who will oversee its continued implementation and integration into routine clinical practice.

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Six-Year Review Points to Early Screening to Help Persons Suffering With Mental Health Issues

A mental health practitioner has identified early screening and intervention as ways to improve mental health outcomes in Montserrat. Acting Community Mental Health Nurse, Donique Layne was presenting the findings of a six-year review on mental health diagnoses, referrals and service use at the Ministry of Health’s Fourth Annual Research Day. Layne said anxiety and depression, particularly among women, often begin years before they are diagnosed. She noted that symptoms frequently go unrecognized until the conditions have progressed, highlighting the need for earlier detection through initiatives such as workplace mental health screenings. She stated that often “when these persons are diagnosed with anxiety or depression, the onset would have been way before. So when you take the history and you interview them, you find out that these symptoms would have started maybe a few years before, but it was never picked up.” Layne said that “going forward, we’re hoping to improve on that by doing screening within the workplace where we’re able to identify stressors early and intervene at an earlier stage so that we can prevent them from when they do come to us, that we’re not seeing them when the disease has already progressed.”  “In contrast with trauma-related disorder, which presents quickly after onset, and of course, this has a direct link. We know that the trauma is related to something that actually happened, a physical event that would have happened in that person’s life,” Layne explained.

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Mobile Clinic to Bring Preventive Health Services to Communities

The Ministry of Health and Social Services has announced the launch of Wellness in Motion, a new mobile health clinic initiative designed to bring essential preventive health services directly into communities across Montserrat. The programme aims to make healthcare more accessible by taking services beyond the traditional clinic setting and into villages, workplaces and community spaces. By reducing barriers to care, the initiative encourages residents to take a proactive approach to their health through regular screening, education, and early detection. The mobile clinic will operate on the first and last Friday of each month, visiting communities across Montserrat to provide a range of free health services. These services include Blood pressure checks, Blood sugar (glucose) screening, Other health checks, Health education, and opportunities to speak with healthcare professionals and receive advice on maintaining good health. Acting Director of Primary Health Care Services, Penny Maloney, said the initiative reflects the Ministry’s commitment to making preventive healthcare more convenient and accessible. She notes that many chronic illnesses, including diabetes and hypertension, can develop silently before symptoms appear. Mrs. Maloney further explains that wellness in Motion is about meeting people where they are, making it easier to know their health status, ask questions, and access professional advice before problems become more serious. She says the Ministry’s vision is for the mobile clinic to become a regular part of the services offered through Primary Health Care, ensuring that preventive healthcare is consistently brought into the communities. The programme officially launches on Friday, 7 August, with the mobile clinic travelling from St. John’s Centre to Sweeney’s between 9:00 a.m. and 12:00 p.m. The second clinic will take place on Friday, 28 August, serving communities from Davy Hill to Little Bay between 2:00 p.m. and 5:00 p.m. The Ministry encourages residents to take advantage of the service by stopping at the mobile clinic during its scheduled visits. Whether individuals wish to check their blood pressure, monitor their blood sugar, seek health information, or simply speak with a member of the healthcare team, ‘Wellness in Motion’ provides a convenient opportunity to do so close to home. Residents are encouraged to follow the Ministry of Health and Social Services, Government of Montserrat Facebook page for monthly schedules, routine updates and additional health promotion activities. ‘Wellness in Motion’ represents another step in the Ministry’s commitment to strengthening primary healthcare and ensuring that quality health services are accessible to every community across Montserrat.

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Two Senior Nurses Wrap Up Four-Week Observership in United Kingdom

The healthcare system in Montserrat is now better equipped to serve people within the community. Two senior nurses have acquired new skills having just wrapped up a four-week clinical observership at the Calderdale and Huddersfield NHS Foundation Trust (CHFT) in England. Hospital Nursing Manager Brenda Daley and Staff Nurse/Midwife Jeanette Lee participated in the placement through a managed education partnership with National Health Service (NHS) in England. During the experience, both nurses Daley and Lee worked alongside NHS teams while observing best practices in leadership, operating theatre services, maternity care, infection prevention and control, and digital healthcare. Over the four weeks, the nurses explored topics centred on CHFT’s nursing ambitions, including Leadership in Every Seat, Lifelong Learning, Professionalism, Inclusivity and Civility, and Models of Care. Among the highlights were observing robotic and laparoscopic surgery, experiencing digital systems that support patient care and clinical decision-making, visiting the Calderdale Birthing Centre’s birth pool, participating in infection prevention and fire safety training, learning about sepsis management, staff wellbeing, succession planning and human factors, and attending senior leadership meetings and the Trust’s annual awards ceremony. Nurses Daley and Lee also spent two days with CHFT’s Infection Prevention and Control team, an experience Daley said underscored opportunities for improvement at Glendon Hospital. They described the experience as transformative, and expressed hope that the partnership will continue well into the future. The placement forms part of an ongoing education partnership between Glendon Hospital and Calderdale and Huddersfield NHS Foundation Trust, aimed at strengthening clinical skills, leadership development and the exchange of best practices between healthcare professionals in Montserrat and the United Kingdom.

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Health Official Urges Holistic Approach to Chronic Pain Treatment

Chronic pain is defined as a serious, complex condition that extends far beyond a physical symptom, often altering the nervous system and profoundly impacting emotional well-being, mobility, and overall quality of life. And effective management often requires a personalized, multidisciplinary approach focused on restoring function rather than relying solely on medications. Speaking on the latest “talking Health” radio programme, District medical officer here Dr. Valentine said it is very important to pay particular attention to areas of functionality, limitation or ability. Dr. Valentine spoke of other areas to look out for such as significant weakness or inability to bear weight. He said that unlike acute pain, which acts as a temporary alarm system for injury, chronic pain often persists long after healing has occurred. Its severity is marked by several factors. He also ruled out a common misconception relating to pain and age.

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Pink Ribbon Charity Takes Aim 100 Million Steps

Participants in the Pink Ribbon Charity Montserrat’s One Million Step Challenge are continuing to make impressive progress toward their goal of completing 100 million steps by November 14th, of this year. Organizers have announced that 117 walkers have now collectively recorded more than 50 million steps since the challenge began on March 1st. The latest dashboard shows participants have reached 50,231,956 steps, putting them halfway toward their ambitious target and keeping them on track to achieve the milestone. The challenge is helping to raise awareness about breast cancer while also supporting the Feet for Life initiative, a programme focused on reducing diabetes-related amputations in Montserrat through education, early detection, and improved foot care. Organizers expressed gratitude to all walkers, volunteers, and supporters whose commitment continues to drive the success of the initiative. Members of the public can also support the initiative by sponsoring steps through a direct deposit to Pink Ribbon Charity Montserrat Inc. at the Bank of Montserrat, account number #6518902.

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Urologist Highlights Importance of Annual Prostate Screening

Antiguan urologist Dr. Dwayne Thwaites has shared information on the after-process of prostate testing. This, after 120 men on Montserrat participated in a men’s health screening event on Friday 3 July. Dr. Thwaites says if the results are normal, the only thing the individual must do is return for testing the following year. However, he says, if results are abnormal, the next step is a biopsy procedure.

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